Privacy Policy

Privacy Policy

For purposes of this Agreement, “Service” refers to the Service Provider’s dispute resolution and related services which can be accessed via our website, our video conferencing portable application. “Channel” refers to the dispute resolution technique and tools, including however not restricted to settlement, mediation, and conciliation, Chat, calls, arbitration or any other dispute resolution mechanism as may be applicable. The terms “we,” “us,” and “our” allude to the Service Provider. “You” refers to you, as a user of Service By accepting our Privacy Policy and Terms of Use viewed as here, you consent to our assortment, storage, use and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We gather “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally recognize you, such as anonymous usage data, general demographic information we may gather, alluding/leave pages and URLs, platform types, preferences you submit, macro claim, result, settlement and dispute resolution related data, and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email, name and other personal details including the specific details related to your dispute and evidence supporting your claim or response to a claim which you submit to us through the registration, settlement, mediation, conciliation, Chat, calls, arbitration and/or other dispute resolution process or excursion at the Site as may be applicable.

I. Information gathered via Technology

To activate the Service you want to submit certain Personal Information to use the Service. Furthermore and in addition to Personal Information, in an effort to work on the quality of the Service, we track information gave to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “alluding URL”), the sort of browser you use, the gadget from which you associated with the Service, the time and date of access, and other information that does not personally recognize you. We may track this information using cookies, which are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a treat to a user’s browser enables us to gather Non-Personal information about that user and track the user’s preferences while using our services, both on an individual and aggregate basis. For example, the Service Provider may use cookies to gather the accompanying information:

a. Demographic data
b. Geographic data
c. Registration and site usage behavior

II. Information you give us by registering to an account

In addition to the information gave automatically by your browser when you visit the Site, to turn into a subscriber to the Service you should create a personal profile. You can create a profile by registering with the Service and entering your name, email address, creating a password, and other dispute related information as may be applicable. By registering, you are authorizing us to gather, store and use your email address and other personal information as per this Privacy Policy.

2. How We use and Share Information

I. Personal Information

Besides as otherwise stated in this Privacy Policy or elsewhere on our platform, Site, or during our sign-up or registration process, we don’t sell, trade, lease or otherwise share for marketing purposes your Personal Information with outsiders without your consent.

In general, the Personal Information you give to us is used to assist us with communicating with you and process your dispute, settlement and/or other action, regardless of Channel. For example, we use Personal Information to contact users in response to questions, solicit feedback from users and offer technical help, Furthermore, if applicable, should you have a chat or settlement discussion or exchange with another party, or similar, your exchanges will likewise be reported, saved and/or recorded and/or a Service Provider administrator may join or view your exchanges and submissions for quality control purposes, evidentiary purposes, research purposes, and/or to survey any future potential concerns you may later have. Arbitrators and mediators, and different partners, may also have access to such information for similar purposes.

II. Non-Personal Information

In general, we use Non-Personal Information to assist us with working on the Service and customize the user experience. We also aggregate Non-Personal Information to track trends and analyze use patterns on the Site, and for market and academic research purposes. Assuming our information practices change at any time from now on, we will post the policy changes to the Site so that you may quit the new information practices and these changes will also be advised to you.

3. How We Safeguard Information

We carry out security measures designed to safeguard your information from unauthorized access. Your account is safeguarded by your account password and we ask you to take steps to protect your personal information by not disclosing your password and by logging out of your account after each use. Nonetheless, these measures don’t guarantee that your information won’t be accessed, disclosed, altered or destroyed. By using our Service, you acknowledge that you understand and agree to assume these risks.

4. Links to Different Websites

As part of the Service, we may furnish links to or compatibility with different websites or applications. Nonetheless, we are not responsible for the privacy practices utilized by those websites or the information or content they contain. This Privacy Policy applies solely to information gathered by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of an outsider website accessed by selecting a connection on our Site or via our Service. To the degree that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of different websites before continuing to use them.

5. Changes to Our Privacy Policy

We can amend this Privacy Policy at any time and will update the Privacy Policy in case of any such amendments. It is your sole responsibility to really take a look at the Site every once in a while to see any such changes in the Policy. In the event that you keep on using the Site, you signify your agreement to our revisions to this Privacy Policy. In any case, we will tell you of material changes to the Policy by posting a notification on our homepage and/or sending an email to the email address you gave to us upon registration. For this additional reason, you should keep your contact and profile information current. Any changes to this Policy (other than as set forth in this paragraph) or waiver of the Service Provider’s rights hereunder shall not be valid or powerful besides in a composed agreement bearing the physical signature of an official of the Service Provider. No purported waiver or modification of this Policy by the Service Provider via telephonic or email communications shall be valid.